Practice information
The things worth knowing before your first appointment — how we run appointments, what happens to your results, and how to reach us. These are the practice's own words, from their patient information booklet and their fees page.
Getting here and parking
Parking is available at PartridgeGP via a left turn off Anzac Highway. If you are travelling north on Brighton Road, you can access Anzac Highway via a right turn into Augusta Street, left into First Avenue, and left onto Anzac Highway.
Our Practice has been designed for wheelchair access. The Glenelg area is well connected to public transport.
Appointments
Our appointment system caters for urgent, non-urgent, complex, planned chronic care and preventative healthcare. Emergencies will always be given priority and our Reception Team will attempt to contact you if there are any unforeseen events which may impact your appointment time.
Our Practice operates on an appointment basis and does not necessarily have appointments available for walk in patients, but we will accommodate whenever possible.
Telehealth and home visits
Telehealth consultations are available for patients who have been seen in the practice in the previous 12 months or those patients who have tested positive to Covid 19.
Home visits are not offered by all doctors. Your regular doctor may agree to do a home visit in special circumstances. Please talk to our receptionist if you wish to organise a home visit.
Recalls and reminders
PartridgeGP utilises an SMS service via HotDoc to advise you of the need to attend for a recurring test, review of results or follow-up appointment. These reminders may be sent for Care Plan Appointments, Immunisations, Cervical Screening Tests and Skin Checks or for a review of a medical condition.
If you wish to opt out of SMS reminders, please speak to the Reception Team.
Urgent appointments and after hours
Urgent appointments will be seen by the next available GP. Please advise our Reception Team if you believe you require an urgent appointment.
After Hours Services are available. Please call the practice to access care. In an emergency, please dial 000 or attend the nearest hospital. The nearest hospital to our practice is Flinders Medical Centre, Flinders Drive, Bedford Park SA, 8204 5511.
Feedback and complaints
If you would like to discuss any aspect of your care, please ask to speak with our Office Manager, Jared Wong.
If we are unable to resolve your complaint, you have the right to escalate your complaint to the Health & Community Services Complaints Commissioner, Ground Floor, 191 Pulteney Street, Adelaide SA 5000. Telephone 08 8226 8666 or 1800 232 007.
Frequently asked questions
Results, missed appointments and getting in touch
How do I get my blood test or imaging results?
All results are reviewed by your treating GP. We ask that patients follow up results with a GP appointment.
Results and follow-up appointments are not bulk billed and will incur a private fee.
What is the Did Not Attend fee?
Non-attendance or cancellations with less than 24 hours’ notice will incur a Did Not Attend (DNA) fee equivalent to the full private consultation fee for the appointment booked. As consultation fees vary depending on the length of the appointment, so too will the DNA fee. This reflects the fact that, without adequate notice, the doctor is unable to offer that time to another patient, meaning the appointment is lost entirely. Any outstanding DNA fees must be settled before a further appointment can be booked.
Do I need an appointment for a prescription, referral or form?
A GP appointment is required for all scripts, referrals and forms unless you make a prior arrangement with your GP. A fee may be incurred for an out-of-consult service.
Can I phone or email my doctor?
In limited circumstances, the doctors in this practice will return calls from patients as soon as possible. It is preferred that patients book an appointment if they wish to communicate with the doctor. We strongly discourage email communication regarding health concerns as emails are not necessarily a confidential or timely manner in which to communicate.
Ready when you are
Book online at any hour, or ring and speak to someone.